Dinas Powys is one of the largest housing areas that we manage.
In 2022, we did a consultation to help us better understand what life is like for residents in Dinas Powys, and what community issues they would like us to prioritise.
Over 50% of residents responded to our survey, helping us to create a partnership approach to resolving issues alongside residents, and other community groups and organisations such as the Dinas Powys Community Activists.
Customers told us:
How they felt about living in the Caerleon Road area; what was great about living there and where we could improve.
This included:
- Improvements to the services delivered by United Welsh and our repairs and asset management service, Celtic Horizons
- Having more things to do, especially for young people
- Help to make the community safer.
We also received a petition from over 600 residents, asking us to make the area from Eastbrook Station safer with additional lighting.
What we are doing:
We formed a working group of staff and community stakeholders to start a community action plan that addresses the issues raised. We also hold a monthly catch up with Community Councillors.
- We have worked with Community Councillors to address the lighting issue, and new lighting will be installed later this year
- We invested in the installation of a Play Pod, which over 60 local children are enjoying regularly
- We partnered up with Play Wales to deliver activities for children and young people
- We are bringing an allotment space back to life. As well as our staff donating their time, staff from Pricewaterhouse Cooper also kindly helped for a PwC Corporate Volunteering Day
- Celtic Horizons has improved the look and cleanliness of the area with additional support provided for grounds clearance and waste management
- We are planning a youth consultation to create a safe and enjoyable space for more young people to play, be adventurous and creative.
Calls to report anti-social behaviour and general neighbourhood complaints has dropped significantly as the action plan has progressed.
