Our performance
Our Strategy
We have some ambitious plans for the next five years. You can read all about them here:
Our ESG Report also sets out the performance and impact of United Welsh in terms of the Environmental, Social and Governance aspects of our business:
2023/24 Annual Report and Financial Statements
Each year, we publish an Annual Report alongside our Financial Statements to let everyone know what United Welsh is doing and how we are performing.
Customer Involvement Impact Report
This report outlines how we have worked with customers to improve their homes, services, and quality of life in 2023/24.
Thank you to our customers for their support, feedback and involvement to help us to do better and do more.
Self-evaluation Report
This is a summary of how well we are delivering on the Regulatory Standards which set out what we are expected to deliver in terms of Governance, Service Delivery and Financial Viability.
Regulatory Judgement
We are a registered social landlord, which means we are regulated by the Welsh Government.
This means that the Welsh Government make a Regulatory Judgement on us each year after carrying out a regulatory assessment which checks how we are operating and how we are doing against our delivery outcomes.
The outcomes are focused on providing good and affordable homes, governance and finance.
Value for Money
Providing Value for Money is really important to us which is why we publish our VFM statement each year setting out how this underpins everything we do.
Pay Transparency
Community Housing Cymru has collated and analysed data provided by housing associations on senior management remuneration.
The intention of the report is to present senior management pay information in one place.
Welsh Language Scheme
United Welsh has adopted the principle, that in the conduct of public business in Wales, it will, so far as is both appropriate in the circumstances and reasonably practical treat the Welsh and English languages on the basis of equality.
United Welsh has already identified current demand for Welsh through consultation with all its customers. We have established that demand is relatively modest in the areas where we work. Regular consultation will ensure that our services adapt to meet any changes in demand for Welsh in the future.
Health and Safety
United Welsh believes that the Health and Safety of its employees and customers is a fundamental part of United Welsh’s role. The Board and Executive Team take Health and Safety very seriously and acknowledge their legal responsibility to ensure the health and safety and welfare of employees at work and customers and the wider community, and protecting others who may be affected by United Welsh work activities.
You can read our Landlord Health & Safety policy statement here and our Employer Health & Safety policy statement here.
