Get in touch
Webchat
Click the blue circle in the bottom right of the screen to talk to a member of United Welsh’s Customer Engagement team on webchat.
Available 8.30am – 5pm, Monday to Friday.
Call
You can call us on 0330 159 6080 between 8.30am – 5pm, Monday to Friday.
Press 1 to speak to Celtic Horizons about repairs and maintenance issues
Press 2 for payments
Press 3 to speak to our Customer Engagement team
You can email United Welsh’s Customer Engagement team on tellmemore@unitedwelsh.com and we’ll get back to you as soon as we can.
To speak to Celtic Horizons about repairs or maintenance issues, email info@celtichorizons.co.uk
Social media
You can send us a private message on Facebook and Twitter and our Customer Engagement team will get back to you. We use social media between 8.30am – 5pm, Monday to Friday, so please don’t use it to report an emergency repair.
Write to us
Our head office address is United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX.
Our homes for rent are allocated through Common Housing Registers in partnership with local authorities.
To rent a home, you need to be listed on the Common Housing Register with your local authority. Visit our Rent a home page to be directed to the housing team for your local authority area.
Sometimes, we also rent homes on behalf of private homeowners who don’t want the responsibility of being a landlord. When these homes become available, they will be advertised on our Facebook page.
Through our Harmoni Homes brand, we sell homes on the open market, or homes specifically for first time buyers or people wanting to own a home again.
This includes homes to buy through a Low Cost Home Ownership scheme such as Shared Equity, or Shared Ownership.
Visit harmonihomes.com to see what homes are for sale now and contact our team to register your interest in a property: 029 2085 8145 / info@harmonihomes.com
Celtic Horizons is a subsidiary of United Welsh, and they look after the repairs and maintenance of all the homes we provide.
You can book a repair through the United Welsh app TED, or speak to the Celtic Horizons team on 0330 159 6080 (press 1).
Click on the blue webchat circle icon in the bottom right corner of the screen and our Customer Engagement team will be happy to help you.
If you haven’t already, please download the United Welsh app TED where you can manage your contract information, your rent account, check your balance, make a payment and more.
Compliments, complaints and feedback
At United Welsh, we aim to always provide a great service to our customers.
Click here to see our complaints process.
Make a claim against United Welsh
If you would like to make a personal compensation claim against United Welsh, please fill in this form.
