TED: Your customer app

TED is United Welsh’s app; a one-stop-shop for people to use United Welsh services 24/7.

TED stands for ‘Together let’s Engage Digitally’ and is our latest digital step to offer our customers a great service.

We’re still developing TED based on feedback, so you can expect to see more new features in future.

The TED app can be accessed via the TED button on the top right of our website, or by downloading the app to a tablet or phone via the App Store or Google Play.

The first time you use the app, you will have to register by entering your email address and password to use to log-in in the future.

Click on the ‘Register’ button, then complete the required fields. You will need to enter your tenancy reference number, surname, date of birth and postcode.

You can find your tenancy number on your rent statements.

If you have issues logging in or if forget your password, please re-register to use TED by completing the registration process.

The system will automatically log users out after a few minutes of inactivity. Simply log in using your username and password and you can gain access again.

When you log in to the app, you’ll be shown any messages for your contract from United Welsh. You’ll then see the main menu with seven options.

Your notifications

This is where you can view any communication from United Welsh. You’ll see messages about your rent, community updates and any other activity on your account.

About you

This area lists all your personal details and contract details. At the bottom of this section is three buttons:

• Thinking of leaving? This takes you to a short form where you can let us know if you’d like to leave move from your property
• Need some help? This takes you to a short form where you can let us know if there’s an issue you need assistance with
• Update my details: Here, you can update your details such as your telephone number or email.

Your account

Here you can see your account overview. You can view your current balance; a mini statement which includes the last few months’ activity on your account; you can make a payment online and also view your quarterly statements.

You can make an online payment directly into your account using various payment methods, including PayPal or by setting up a direct debit, by clicking on the ‘Make an online payment’ button.

This section has an ‘arrears payment plan’ function which will show you the affordability and timescale of your plan.

There is also a comprehensive budgeting tool to help manage your finances and stay on top of your rent.

Your documents

In this section you can view your important documents relating to your contract.

Your requests

Make a request for a change at home that requires landlord’s consent by filling in a short form.

Your repairs

Here you can not only request a repair from Celtic Horizons, but you can also find useful advice and information about various elements in your home to help you resolve issues.

You’ll find tips and advice, as well as details of how to contact Celtic Horizons if you smell gas or have an emergency.

You can also view any outstanding repairs you’ve reported and keep an eye on their progress.

Report anti-social behaviour

In this section you can report any anti-social behaviour you are experiencing to our team. There is also the option to upload photos and videos to evidence your complaint.

Jobs & training

Here you can get in touch with our dedicated Customer Employment team to access jobs and training support.

Here are the links to TED on Google Play and the App Store:

Download on Apple

Download on Android

We’re sorry to hear you’re having issues. Click the blue webchat icon on the bottom left of the website screen and a member of our Customer Engagement team will be happy to help.

Webchat is available Monday to Friday, 8.30am – 5pm.